The FAQS - Where customers can find all important policies, information, and details to enhance their shopping experience.
Tracking Order Status
We offer the convenience of real-time tracking for all orders placed on the Birch + Vas website. To track your past or current orders, click here. For a more streamlined experience, we encourage you to register account to centralize profile summaries, orders, and more. To register, click here.
Return & Refund Policy?
Generally, are sales are final. For Standard Orders, in order to initiate an exchange please email our support team within 10 days of receiving possession of the order with the email subject: BV Exchange Order #. We do not accept exchange request that are initiated outside of the 10 day period. For conditions and details, please review our Returns & Exchange Policy here. WE DO NOT OFFER REFUNDS!
How Do I Change or Cancel My Order?
If you need to update order information (such as shipping info, ordered items) or cancel your order entirely, please email email@example.com within two (2) hours of receiving your order confirmation. The subject line must state "CHANGE OF ORDER" or "CANCEL ORDER" for the request to be processed.
Please read our Returns & Refunds policy before proceeding. Please click the link.
Non-Receipt of Order Confirmation Notices?
Please be sure to frequently check all inbox folders, including but not limited to: Spam and Junk folder or customized folders generated by Third-Party Mail Apps. If you have difficulties in locating the confirmation notice, please email us at firstname.lastname@example.org to ensure you provided the correct email address for your order(s) and our support team will promptly assist you in resolving the issue.
What currency can I use on the Birch + Vas Website?
All prices on our website are defaulted to USD. For your convenience, you may use our currency converter. Please note: your financial institution will convert purchases from USD to your local currency. Confirmation emails may displayed different totals due to conversion structures.
I made a mistake with my shipping address, what now?
If you have made a mistake in your shipping address, please email email@example.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.
Why does my order status say "Unfulfilled"?
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number. For more information, review our Shipping & Delivery Policy.